Privacy Policy


Privacy commitment

We recognise that you, our valued client, are placing a high degree of trust in SECRETS by dealing with us on our website.
SECRETS is renowned for outstanding customer service, no matter which store you visit you will be met by sincere heartfelt warmth and the highest level of integrity.  Our commitment is for this experience to extend to your dealings with the SECRETS website. It is of the utmost importance that we maintain your trust and this includes protecting your privacy.  Under law, your rights to privacy are also protected.  The National Privacy Principles, the Privacy Act and general law place strict requirements on us to treat certain information collected as confidential.

What does protecting your privacy involve?

Mainly it’s about what information we collect from you, how we collect it and what we use it for.

We may collect the following information from you:

  • your name and contact details
  • some personal details
  • other information that you may wish to supply us

Why we collect the information?

  • To professionally manage your current transaction
  • To assist in providing you with relevant consumer information
  • To notify you of products and special offers that may be of interest to you
  • To help us better understand the products and services most appealing to you
  • Because understanding our customers enables us to make decisions based on our customers’ needs
  • We may also provide value-added services and offers

Where we collect the information from?

  • When processing lay by purchases
  • When making a customer special order
  • When processing credit card payments by phone
  • When completing resize and repair instructions
  • when Arranging product holds
  • Receiving prize application forms
  • Accepting gift voucher purchases

We collect the following information that you may be unaware of:

  • the name of the domain from which you access the internet
  • the date and time you access our site
  • and the internet address of the website from which you linked directly to our site
We assure you that all information collected will be safely and securely stored.

To whom do we regularly disclose personal information?

sharing information with third parties

secrets-shhh.com does not share, sell or trade your personal information gathered online, such as email addresses or postal addresses.  Personal information collected online will only be disclosed within our corporate group for marketing purposes.

promotional communications

At SECRETS we want to communicate with you only if you want to hear from us.  If you prefer not to receive promotional information from us or if you do not want to be contacted, please let us know by clicking on the unsubscribe link at the bottom of any of our communications.

information deletion

Any information that we no longer require is destroyed securely.  An exception to this may be retention of the information for data analysis.  However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.

personal information access

You may review, change or delete personal information related to your use of our online site.  If you would like to know what information we hold about you please contact our support office.

security

Any personal information that you submit will be protected by our secure server.  We might, on occasion, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you.  However, SECRETS will not sell or trade your personal information to any third party organisations or individuals without your consent other than third party suppliers in the delivery of services you have agreed to accept from secrets-shhh.com or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.

online ordering security

Protecting your personal and order information is a priority at SECRETS.  We want you to be able to order from secrets-shhh.com with total confidence.  As such we have created a secure transaction environment.  We use Secure Sockets Layer (SSL) technology – our online ordering system is the industry standard for encryption technology – to protect your online order information.  SSL encrypts all information including your credit card and all personal information passed from you to secrets-shhh.com Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. By using the secrets-shhh.com site, you are consenting to the collection of information by secrets. If any changes to these policies occur, we will notify our customers by updating this section of our website. If you would like to talk to our privacy manager about this please contact: E-mail: headoffice@secrets-shhh.com.au

privacy rights

If you believe that our organisation has breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please email our privacy manager.

We will try to satisfy any questions that you have and correct any errors on our part.

Copyright

Unless otherwise indicated, copyright on the information on this web site is owned by Secrets-shhh Pty Ltd.  All rights reserved.  Except for the purpose of a bona fide use of this site or as otherwise permitted by the commonwealth.  Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Silver Secrets Pty Ltd.